We’re here to help.
We hope you love every BLDG Active product, if you are not 100% satisfied with one of our products please reach out to us so we can make it right.
If you are unhappy with a product purchased at one of our awesome retailers, please return the item to their store for exchange or replacement.
In order to process an exchange for an online order, please email firstname.lastname@example.org with order number, email you use to purchase, and reason for return/exchange. Once this email has been received you will receive a confirmation email with an address for the return shipment.
Please note that you are responsible for all return shipping charges, and no C.O.D deliveries will be accepted. We recommend using a traceable shipping method, such as UPS so you can retain the tracking number, for your records.